Services

Managed Account Program
Claims Clean Up
Factory Style Mini Audit
Warranty Claims Processing
Warranty Claims Review

Managed Account Program

When you're traveling unfamiliar roads do you ask for directions and use a map? The world of Warranty Processing can be just as complicated and frustrating. Thats why Randy Shepard and Associates Inc., has formed the MAP or Managed Account Program, to help dealership's like you traverse the complex roads of warranty administration.

MAP is an additional dealership service offered to Ford, Lincoln and Mercury dealers actively enrolled in Randy Shepard and Associates Inc., claims processing service. Some of the many benefits of the program include regularly scheduled on-site dealership visits by your assigned MAP manager. These visits are provided to review dealership warranty performance and 126 Warranty Report analysis to identify critical issues driving over standard performance. Your representative will help your dealership to develop an action plan for continuous improvement, or assist (should your dealership be in the Warranty Counseling Process) with the action plan provided by the manufacturer.

Your dealership's MAP manager will also be available to provide on-the-job warranty training for dealership personnel and offer guidance in the development of warranty process controls. If needed your MAP representative will also be able to aid with pay plan review and to review overall dealership service operations.

The MAP program doesn't stop there! Your dealership will also be provided with a direct phone line with unlimited access to your assigned MAP manager in order to review and/or consult on claims processing issues. Your dealership will receive a monthly DPR (Dealer Progress Report) to identify concerns in regards to your dealership's specific strengths and weaknesses. This report will be reviewed by your MAP representative with dealership management in order to ensure any corrective measures that need to be taken are put in place and that they continue to be followed.

While the MAP program is currently only offered to Ford, Lincoln and Mercury dealerships, Randy Shepard and Associates Inc., is continually striving to expand it's expertise in order to offer MAP to all manufacturers. RS&A Inc.'s number one mission is and always will be to provide Great Customer Service and the MAP program is another fine example of our dynamic commitment!

Claims Clean Up

Claims which are more than 30 days old, based on the date the claim was written versus the current date, are considered to be old claims or old paper. Generally speaking "Old Claims" can be processed for a flat fee (*call for a rate quote) through our in-house computer systems. "These claims will be invoiced net 7 days with a discount" Factor to all credit approved dealers if the invoice is paid by the Due Date.

At Randy Shepard & Associates, Inc., we close out, proof and submit all types of warranty claims for:

• Ford Lincoln Mercury
• Daimler Chrysler
• General Motors
• Kia
• Nissan
• Jaguar
• Land Rover
• Isuzu
• Suzuki
• Hyundai
• Mazda
• Mitsubishi

... and more being added as necessary

• Statistics prove that it costs the average Dealer as much as 20% or more of all the warranty dollars they collect to process warranty claims using their own staff.
• Statistics also prove that many dealers have an enormous amount of receivables in the 30, 60, 90, 120 day categories. Some of these dollars may already be lost forever.
• Remember, we only get paid for what we collect.

Would you trust anyone in your Dealership to do your accounting without having an accredited CPA to inspect and verify everything that your people have done?
...Of course not!

So why not contact us for all your warranty administration needs?

Factory Style Mini Audit

• This program is designed to identify your problem areas and assist in correcting problems before they get out of hand.
• We will thoroughly critique 50 (or 100) of your already paid claims. In doing so, we will provide you with a written report outlining any problems and/or concerns which we have identified.

Some of the common items which we identify are:

1. Tech’s being paid for work which is not documented and/or not being paid for work which is documented.

2. Add-on repairs, which do not conform to the current Warranty & Policy requirements.

3. Non-compliance with Factory Warranty Policy and Procedures. What could be debited and why! PLUS MUCH MORE!

• By doing so, we can help the dealer to stop a potential audit before it happens and keep the dealership in line.
• We become the Auditor in critiquing these claims, but unlike the manufacturer, we don’t charge you back for anything.
• Every Dealer Principal needs an extra set of eyes and ears to protect them.
• This is part of what we do and we do so by the book without any bias whatsoever. Just the facts!

Warranty Claims Processing

When Randy Shepard & Associates, Inc.™ processes your warranty claims; they:

• Never can get lost or mislaid
• Never get held up for vacations
• Never get held up for sickness
• Never get put off for being too busy
• Never lack any required documentation
• Never lack signatures
• Never cost anything for fringe benefits
• Never cost anything for disability
• Never cost anything for social security contributions
• Never cost anything for hospitalization insurance
• Never cost anything for the Employees "lost" time
• Never demand raises
• Never require training at your expense
• Never require replacement of "pirated" skilled help
• Never tie up your computer or personnel for tedious data entry
• Never get lost when all or part of the claim needs to be appealed

YOUR PERSONNEL will be guided by the staff of Randy Shepard & Associates, Inc.™ and they:

• Will be trained to collect every legal dollar on every claim
• Will be kept up to the minute on every policy or procedural change
• Will be taught the secret and necessity of all claims (Big and Small)
• Will have access to our TOLL FREE HOTLINE when any help is needed
• Will receive a weekly Service & Parts Newsletter
• Will receive expert help with special programs
• Will be taught and required to use the Oasis or any other applicable Manufacturer printout, to protect the dealer
• Will have access to the "expertise" that comes from closing thousands of claims each week.

Some Benefits of Working with Randy Shepard & Associates, Inc.™

1. More complete control of all warranty dollars.
2. Computerized tracking of every claim from submission to final payment.
3. Quick turnaround that reduces receivables and increases your working capital.
4. Warranty administration by the "Warranty Experts".
5. Avoidance of mislaid or overlooked claims.
6. Avoidance of errors in claim form execution.
7. Automatic re-submission of all rejected claims, immediately.
8. Elimination of most year-end write-offs.
9. The most complete accounting records in the industry.
10. Management reports that help your managers identify and correct problems as they arise, before it's too late. Example: Dealer Progress Report.
11. Elimination of bottlenecks due to employee illness, vacation/holiday, personal time, etc.
12. Constant management review of shop efficiency.
13. By Out-Sourcing your Warranty Processing, you get the most efficient use of your dealer personnel.

The RS&A Payment Guarantee: You are invoiced only for claims that get paid.

Warranty Claims Review

Have you been put into this process and told to perform a Warranty Claim Review to identify any areas of concern and then develop an "Action Plan" and forward it to the manufacturer?

Audits from the manufacturer are never pleasant and generally cost the Dealer several thousands of dollars plus a lot of aggravation.

Randy Shepard & Associates, Inc.™ can assist you in identifying your areas of concern and help you to prepare the required "Action Plan". This process can be done in our office (after you have sent to us the required Files and other necessary information). This process can also be performed at your dealership, if necessary.

Contact Our Customer Service Department For More Information Or Special Pricing.

Call 1-877-656-8900