Company Mission

Randy Shepard & Associates, Inc. is the leader in automotive warranty claims processing & administration services. Our mission is to continuously improve our services, guaranteeing customer satisfaction.

Who Are We?

Randy Shepard & Associates, Inc. has been providing warranty claim administration since November 1979 in the United States. We have over 30 professionally trained employees on staff, allowing us to process claims for a variety of manufacturers, domestic & import franchises.

Our average employee has 17+ years of warranty processing experience. Randy Shepard & Associates, Inc. has successfully represented hundreds of dealerships across the United States in legal warranty collection and audit avoidance.

We Mean Business...

Each week we receive and process thousands of warranty claims using our complete knowledge of each manufacturer, all while keeping our services cost effective & efficient for you.

About Randy Shepard...

Randy Shepard has been associated with automobile dealers since 1960. He has worked in every facet, from the ground floor up to Parts and Service Director of a multiple store franchise.

Claims initially were only processed for Ford Motor Company. In 1987, Randy began processing claims for DaimlerChrysler and in 1992, he added General Motors. Due to influx and growth of multiple franchise dealers we have also added the following imports to the mix:

... and the list just keeps on growing!

In 1989, Randy began publishing the best Ford Lincoln Mercury Newsletter available for Parts and Service Managers called "Warranty Information Tips". Since 1996, Randy has been publishing an all inclusive Weekly Edition of the Wizards of Warranty® Newsletter, which has since become available for free in e-mail format. The primary purpose of the All-in-One newsletter is to make available all current, up-to-date information in one reliable source. Also, by keeping the newsletter free and giving more information, it allows dealers who have multiple franchises to only have to read one newsletter instead of four or five. This provides many additional opportunities to dealers. One of which, being the ability to see what other manufacturers are doing thus being forewarned should their manufacturer do the same.

Randy has traveled the country holding several Warranty and Audit Awareness Workshops. He also has represented many dealers during Mini Reviews, Audits and Dealer Policy Board Appeals.

As CEO of Randy Shepard and Associates, Inc., Randy’s role has been to dedicate his working life to proper Warranty and Policy Administration.